Finding the Right IT Service Fit
Finding the right fit for your business can be more complicated than you think. IT service providers are not all built the same, so it’s important to find one that’s right for you. Consider their experience, past projects, past clients, and reviews.
It’s good to ask questions!
Never be afraid to ask questions before partnering with a provider. Here are some questions that you may want to consider asking:
● Do you have experience with clients in my specific industry?
● Can you provide assistance regarding the technology my business already uses?
● Will your solutions and assistance adapt and grow with my business?
● What do you do that is unique from other providers?
● Is the pricing clear, fair, and simple?
There aren’t necessarily right answers to these questions, but it is important to confirm that what an IT Service provider can provide lines up with the needs of your business.
Warnings from subpar IT service providers
Though there isn’t necessarily a one-size-fits-all service provider, here are a few warning signs that tell you it’s time to look for another provider:
Pays no attention to your unique IT environment
Some providers may be eager to get you to sign up with a standard package, without asking about your current setup. This is a sign that they don’t care to confirm that they can provide sufficient support.
Are reactive, not proactive
The break-fix model is an outdated model in which providers only solve problems as they arise. A good provider will take steps to prevent some problems from arising in the first place.
Speaks in overly technical terms
“If you can’t explain it simply, you don’t know it well enough.” A good provider will make an effort to explain important concepts simply, instead of trying to corner you with big words and scary extremes.
Are not adaptable
Adaptable, scalable, and effective solutions are the goal. You don’t put a Band-Aid over a broken bone, and you shouldn’t let an IT services provider stop at temporary, unscalable solutions for your concerns.